Here you will find a possible solution to some issues:
The key is not highlighted in green (on white background) and there is a note in MagicSeat window that the client is found (Client found).
– Make sure that MagicSeat is run as administrator.
– Try restarting MagicSeat and poker room.
– Perhaps MagicSeat or poker software was updated, so some process in the PC could have been suspended, in that case reloading your PC helps.
– Try restarting MagicSeat and poker room.
– Perhaps MagicSeat or poker software was updated, so some process in the PC could have been suspended, in that case reloading your PC helps.
The key is highlighted in red, there is a note in MagicSeat window Lic Invalid.
— Check if the key is typed in correctly.
– The key is inactive, possibly suspended. Please contact MagicSeat technical support service.
— The license has expired. It is possible to check by writing to MagicSeat technical support.
— The starting procedure is important for room 888, first MagicSeat, then poker room and login.
– The key is inactive, possibly suspended. Please contact MagicSeat technical support service.
— The license has expired. It is possible to check by writing to MagicSeat technical support.
— The starting procedure is important for room 888, first MagicSeat, then poker room and login.
The key is highlighted in red, there is a note in MagicSeat window Lic Invalid player!
Make sure that the room nickname for getting the key was correct (there is both login and nickname in some rooms, nickname that you use at tables is needed).
The key is highlighted in red, there is a note in MagicSeat window Version not supported.
— Make sure that the latest working version MagicSeat is installed, version number is in tab about.
— Poker room was updated, extra information should be available at MagicSeat technical service and perhaps updating is also available. BETA version may be installed for checking from here.
— Poker room was updated, extra information should be available at MagicSeat technical service and perhaps updating is also available. BETA version may be installed for checking from here.
When subscription expires
The time of expiry is 00:00 UTC+2.
Is it possible to suspend the subscription
– If you have a 3-month, 6-month, or 12-month subscription, you can use a freeze. You can read more about the terms of the freeze in the “Subscription options”.
– There is no freeze for 1-month subscriptions.
– There is no freeze for 1-month subscriptions.
Is it possible to lower or increase stakes, add a new room
– If the limit is lowered, the days are not recalculated.
– To raise your limit or add another room, you must purchase a new subscription. In this case, the days on the old subscription will be recalculated and added to the new subscription.
– To raise your limit or add another room, you must purchase a new subscription. In this case, the days on the old subscription will be recalculated and added to the new subscription.
MagicSeat does not scan or queue for full tables
It is necessary to add the number of players who are in the waiting list and more in the MagicSeat filter settings, as MagicSeat also takes into account the players who are in the waiting list.
Antivirus triggers on MagicSeat files
MagicSeat is protected by a special program from hacking, so some free antivirus software may take it as a virus. As a rule, antivirus software by respectable vendors is not trigged by MagicSeat files. If MagicSeat files are sent to any antivirus center for verification, they will not find any malicious codes in them. MagicSeat files are regularly sent to antivirus technical support for checking and they have never confirmed that they contain any malicious code yet. You can do it by yourself.
When you first start MagicSeat and client the key is highlighted in green, but tags did not load from the room.
It is necessary to open any table in the room lobby manually or start scanning and opening of the tables in MagicSeat.
The script seats you to each and every table and opens more than specified in MagicSeat settings
Make sure that Auto Buy-in is switched off in the room and in the additional software as well, there are no ticks anywhere.
The key is highlighted in green; but table scanning does not work.
It is necessary to check the stake filter of the scanned tables in Magic Seat settings. Stake should be in NL, so 10=nl10, 100=nl100 etc. (The program takes into account only integer values, not such as 0.1, 0.05 etc.).
Does not seat 100bb
If we disable Auto Buy-in in the room (it should be done so otherwise the upper limit of the amount of the tables played in MagicSeat will not work), by default, it seats 80bb. But the next hand is paid for, so when it is your turn to put bb and enter the game – the stack will be 100bb. If you need to be seated with another bb (e.g. 40bb) it may be changed in Buy-in window. You should enter minimum amount and put a tick – remember Buy-in for this table. The only thing you need to do is to look through all kinds of tables (pounds, euro, dollar…) and in the future will buy this amount.
Refund options for purchased subscriptions.
The contractor is not responsible for being unable to provide services for any reasons such as client equipment failure, client’s ban in the room, delays, interruptions and updates of the room and any other reasons which lead to inability to use the program beyond the competence and control of the contractor.
A refund is possible only if the contractor refuses to offer the service to the client due to their own reasons, in other cases the refund is not possible. The client has the right to sell the days unused to other client or transfer the license to another room.
A refund is possible only if the contractor refuses to offer the service to the client due to their own reasons, in other cases the refund is not possible. The client has the right to sell the days unused to other client or transfer the license to another room.